Hi,
Thank you for posting your query in the Microsoft Community forum. I understand that you get error 800703FA while trying to install KB2310138. Let me help you fix the issue.
Note: If you have a suite such as Office 365 Home, or Office Home and Student 2013 or 2016, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel.If you have a standalone application such as Word or Excel, search for the application name. May 22, 2019 - headings, switching to Nemeth Code only when necessary. Example 17.3-1 (Column. 0.111 0.0111 0.0222 0.0333. 0.1111 0.01111 0.02222. S^2'+?3/2#.,S.B;J^2.,ERROR?10/4#.K #2.5.
Before proceeding with the troubleshooting, provide us with the information.
1.What is the make and model of the computer?
2.Do you have any other security software installed part from Security Essentials?
3.Is the issue confined to this update?
4.Did you make any changes to the computer prior to the issue?
There issue might occur if there is a mismatch between the definitions file update from the update KB article and the definitions file update from the installed version of Microsoft Security Essentials. Let us try these methods:
Method 1.
Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free.
Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate virus if any.
Method 2.
You may uninstall and reinstall Microsoft Security Essentials and check the status.
How to manually uninstall Microsoft Security Essentials 2.0.1963 if you cannot uninstall it by using the Add or Remove Programs item: http://support.microsoft.com/kb/2483120
To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: How to back up and restore the registry in Windows
For Windows XP: 322756 (http://support.microsoft.com/kb/322756/)
For Vista : Back up the registry : http://windows.microsoft.com/en-us/windows-vista/Back-up-the-registry
For Windows 7: Back up the registry: http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Let us know if you need further help with any windows issue. We will be glad to help.If you receive Windows Update error 0x80073712 or 80073712, it means that a file needed by Windows Update is damaged or missing. Windows has troubleshooting tools that can help you address this problem. Follow the steps below to use these tools.
Method 1: Run the Windows Update troubleshooter - Open the Windows Update troubleshooter by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Troubleshooting in the search box, tapping or clicking Settings, and then tapping or clicking Troubleshooting. Under System and Security, tap or click Fix problems with Windows Update.
- Run the troubleshooter, then open Windows Update and try to install the update again.
- Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) - Enter command prompt in the search box.
- In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
- In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:DISM.exe /Online /Cleanup-image /ScanhealthDISM.exe /Online /Cleanup-image /Restorehealth
- To close the Administrator: Command prompt window, type Exit, and then press Enter.
- Run Windows Update again.
- For information about how to do this, go to How to restore, refresh, or reset your PC.
`~`
80070003
Click Start (Press “Windows Key + Q” to open Charms Bar.)
Type: cmd
Right click on cmd in start menu and select 'Run as Administrator'
Type: net stop wuauserv
Hit Enter
Type: ren c:windowsSoftwareDistribution softwaredistribution.old
Hit Enter
Type: net start wuauserv
Hit Enter
Type: exit
Hit Enter
Restart once it's finished running and see if the return code still appears when checking for updates.
Attempt to download updates
Pləase let us know if this did or didn't help to resolve your problem.
`~`
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